Privacy Policy
Last updated: 2024 07 10
This privacy policy outlines our policies and procedures for collecting, using, and disclosing your information when you use our service. It also explains your privacy rights and how the law protects you.
Types of Data Collected
Personal Data: While using our website, we may ask you to provide certain personally identifiable information that can be used to contact or identify you. This may include, but is not limited to:
Tracking Technologies and Cookies
We use cookies and similar tracking technologies to track activity on our website and store certain information. These may include beacons, tags, and scripts to collect and track information and to improve and analyze our website. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our website. Cookies can be "Persistent" or "Session" cookies. Persistent cookies remain on your personal computer or mobile device when you go offline, while session cookies are deleted as soon as you close your web browser. We use both session and persistent cookies for the following purposes:
Necessary / Essential Cookies
Type: Session Cookies
Administered by: Us
Purpose: These cookies are essential to provide you with services on our website and to enable you to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these cookies, the services you have asked for cannot be provided.
Cookies Policy / Notice Acceptance Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These cookies identify if users have accepted the use of cookies on the website.
Functionality Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These cookies allow us to remember choices you make when you use our website, such as remembering your login details or language preference. The purpose of these cookies is to provide you with a more personal experience and to avoid you having to re-enter your preferences every time you use the website.
Tracking and Performance Cookies
Type: Persistent Cookies
Administered by: Third-Parties
Purpose: These cookies are used to track information about traffic to our website and how users use the website. The information gathered via these cookies may directly or indirectly identify you as an individual visitor. This is because the information collected is typically linked to a pseudonymous identifier associated with the device you use to access the website.
Use of Your Personal Data
We use your personal data for the following purposes:
We may share your personal information in the following situations:
Retention of Your Personal Data
The Cooperative Memorial Society (CMS) will retain your personal data only for as long as necessary for the purposes outlined in this privacy policy. We will retain and use your personal data to the extent required to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies. Usage data is generally retained for a shorter period, except when it is used to strengthen security or improve the functionality of our service, or when we are legally obligated to retain this data for longer periods.
Transfer of Your Personal Data
Your consent to this privacy policy followed by your submission of such information represents your agreement to that transfer. We will take all reasonable steps to ensure that your data is treated securely and in accordance with this privacy policy. No transfer of your personal data will take place to another organization or country.
Disclosure of Your Personal Data
If CMS is involved in a merger or acquisition, your personal data may be transferred. We will provide notice before your personal data is transferred and becomes subject to a different privacy policy. Under certain circumstances, CMS may be required to disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency). CMS may disclose your personal data in the good faith belief that such action is necessary to:
Security of Your Personal Data
The security of your personal data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.
Detailed Information on the Processing of Your Personal Data
Our service providers have access to your personal data only to perform their tasks on your behalf and are obligated not to disclose or use it for any other purpose.
Analytics
We use Google Analytics to monitor and analyze the use of our service. Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. You can opt-out of having your activity on the service available to Google Analytics by installing the Google Analytics opt-out browser add-on. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy.
Email Marketing
We use Constant Contact to manage and send emails to you. You may opt out of receiving any or all communications from us by following the unsubscribe link or instructions provided in our email or by contacting us directly at [email protected].
Payment Processing
We sell memberships within our website that use third-party services for payment processing through Servus Credit Union (Bambora). Their privacy policy can be viewed at https://www.bambora.com/en/ca/privacy-policy/. We do not store or collect your payment card details. That information is provided directly to our third-party payment processors, whose use of your personal information is governed by their privacy policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, a joint effort of brands like Visa, Mastercard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of payment information.
Types of Data Collected
Personal Data: While using our website, we may ask you to provide certain personally identifiable information that can be used to contact or identify you. This may include, but is not limited to:
- Email address
- First name and last name
- Phone number
- Address, Province, Postal code
Tracking Technologies and Cookies
We use cookies and similar tracking technologies to track activity on our website and store certain information. These may include beacons, tags, and scripts to collect and track information and to improve and analyze our website. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our website. Cookies can be "Persistent" or "Session" cookies. Persistent cookies remain on your personal computer or mobile device when you go offline, while session cookies are deleted as soon as you close your web browser. We use both session and persistent cookies for the following purposes:
Necessary / Essential Cookies
Type: Session Cookies
Administered by: Us
Purpose: These cookies are essential to provide you with services on our website and to enable you to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these cookies, the services you have asked for cannot be provided.
Cookies Policy / Notice Acceptance Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These cookies identify if users have accepted the use of cookies on the website.
Functionality Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These cookies allow us to remember choices you make when you use our website, such as remembering your login details or language preference. The purpose of these cookies is to provide you with a more personal experience and to avoid you having to re-enter your preferences every time you use the website.
Tracking and Performance Cookies
Type: Persistent Cookies
Administered by: Third-Parties
Purpose: These cookies are used to track information about traffic to our website and how users use the website. The information gathered via these cookies may directly or indirectly identify you as an individual visitor. This is because the information collected is typically linked to a pseudonymous identifier associated with the device you use to access the website.
Use of Your Personal Data
We use your personal data for the following purposes:
- To provide and maintain member profiles: Including monitoring the usage of web pages.
- To manage your account: To manage your registration as a user of our registry.
- For membership services: To develop, comply, and undertake the membership agreement for the plans or services that are part of your membership.
- To contact you: By email, telephone, SMS, or other equivalent forms of electronic communication regarding updates or informative communications related to functionalities, products, or contracted services, including security updates.
- To provide you with news, special event offers, and general information: About other goods, services, and events we offer unless you have opted not to receive such information.
- To manage your requests: To attend and manage your requests to us.
We may share your personal information in the following situations:
- With our Service Providers: To fulfill your funeral preferences or guidance, analyze the use of our service, and to contact you or your next of kin.
Retention of Your Personal Data
The Cooperative Memorial Society (CMS) will retain your personal data only for as long as necessary for the purposes outlined in this privacy policy. We will retain and use your personal data to the extent required to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies. Usage data is generally retained for a shorter period, except when it is used to strengthen security or improve the functionality of our service, or when we are legally obligated to retain this data for longer periods.
Transfer of Your Personal Data
Your consent to this privacy policy followed by your submission of such information represents your agreement to that transfer. We will take all reasonable steps to ensure that your data is treated securely and in accordance with this privacy policy. No transfer of your personal data will take place to another organization or country.
Disclosure of Your Personal Data
If CMS is involved in a merger or acquisition, your personal data may be transferred. We will provide notice before your personal data is transferred and becomes subject to a different privacy policy. Under certain circumstances, CMS may be required to disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency). CMS may disclose your personal data in the good faith belief that such action is necessary to:
- Comply with a legal obligation
- Protect and defend the rights or property of CMS
- Prevent or investigate possible wrongdoing in connection with the service
- Protect the personal safety of users of the service or the public
- Protect against legal liability
Security of Your Personal Data
The security of your personal data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.
Detailed Information on the Processing of Your Personal Data
Our service providers have access to your personal data only to perform their tasks on your behalf and are obligated not to disclose or use it for any other purpose.
Analytics
We use Google Analytics to monitor and analyze the use of our service. Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. You can opt-out of having your activity on the service available to Google Analytics by installing the Google Analytics opt-out browser add-on. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy.
Email Marketing
We use Constant Contact to manage and send emails to you. You may opt out of receiving any or all communications from us by following the unsubscribe link or instructions provided in our email or by contacting us directly at [email protected].
Payment Processing
We sell memberships within our website that use third-party services for payment processing through Servus Credit Union (Bambora). Their privacy policy can be viewed at https://www.bambora.com/en/ca/privacy-policy/. We do not store or collect your payment card details. That information is provided directly to our third-party payment processors, whose use of your personal information is governed by their privacy policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, a joint effort of brands like Visa, Mastercard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of payment information.